1. How you got here

An event organisation has licensed Cairn and given you access so you can work on their event. That means two things worth being clear about:

• Your access is theirs to give and to take away. If you are removed from an event, or your access ends, that is their decision and not ours. Take it up with them.
• The event’s data is theirs, not ours. What goes into Cairn, who can see it, and how long it is kept are all decided by the organisation running the event. Our Privacy Notice explains this split.

Our agreement with that organisation is separate from these terms, and nothing here gives you rights under it.

2. Your account

Your sign-in is personal to you. Do not share it, and do not let anyone else use it.

This matters more here than in most software: Cairn records who logged what, and an event may need to rely on that record afterwards. An entry under your name has to have been made by you.

Tell your organiser, or us, straight away if you think someone else has got into your account.

3. Using Cairn properly

Cairn holds information about real people — participants, and the crew working alongside you. As such, you must:

• only look at what you need for the job you are doing;
• keep what you see to yourself, and do not photograph, copy, share or post it;
• record things accurately, and do not enter anything you know to be untrue;
• not use anything you see in Cairn for any purpose outside the event.

Some of what you can see is sensitive — welfare notes, next-of-kin details, contact numbers people gave to the organiser and to nobody else.

Treat it the way you would want your information to be treated.

4. What you may not do

You must not:

• interfere with how it runs, or overload it deliberately.
• copy, modify, translate, decompile, disassemble or reverse engineer Cairn, or try to extract its source code;
• use Cairn to build a competing product;
• try to reach data, accounts or events that are not yours;
• test its security, or attempt to get past any access control, without our written permission;

5. Who owns Cairn

Cairn — its software, design, name and everything in it apart from the event’s own data — belongs to us and stays ours.

You get permission to use it while your access lasts, and nothing more.

6. If you tell us something useful

If you send us feedback, suggestions or bug reports, we may use them freely and without payment, including in the product. We will not owe you a fee or a credit. If you would rather keep an idea, do not send it.

7. What we do and do not promise

We work hard to keep Cairn accurate and available, but we do not promise it will be uninterrupted or error-free, and we do not promise it will suit any particular purpose.

Cairn supports how an event is run; it does not replace the judgement of the people running it. Do not treat what the screen says as a substitute for looking, asking, or following your event’s own safety procedures. If Cairn and the person in front of you disagree, believe the person.

Except as set out below, Cairn is provided as-is.

8. If something goes wrong

We are not liable for any loss you suffer from using Cairn, including loss arising from data that is wrong, missing or out of date, or from the service being unavailable.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.

If you are using Cairn as a consumer, nothing here affects your statutory rights.

9. Ending your use

You can stop using Cairn at any time.

Your organiser can end your access at any time. We can suspend or end it if you break these terms, or if we have to for legal or security reasons — we will tell your organiser if we do.

Sections 3, 4, 5, 6 and 8 carry on applying afterwards.

10. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

• Loss of data
• Indirect, incidental, or consequential damages
• Damages arising from your use or inability to use the software

11. Governing Law

These Terms are governed by the laws of your local jurisdiction unless otherwise required by applicable law.

12. Changes to These Terms

We may update these Terms from time to time. When changes occur, we will update the “Last updated” date. Continued use of the App indicates acceptance of the revised Terms.

14. Contact

For questions about these Terms, Contact Us