This page outlines the key terms and conditions governing the refund and cancellation policy for any subscriptions for the Event Support Tracker Pro app, providing essential legal information for your reference.
1. Who we are and what this Policy covers
Event Support Tracker (“EST”) is provided by Ben Dobson, 24 Hill Rise, NE38 7HJ, UK, trading as Creed Apps (“we”, “us”). You can contact us through the Contact Us Form.
EST Pro subscriptions are available through the Apple App Store, Google Play, or a RevenueCat-hosted web checkout. This policy applies only to subscriptions purchased through the RevenueCat web checkout (“web purchases”). Payments for web purchases are processed by Stripe, and we are the seller. The creedapps.uk website provides information about EST but does not itself sell the app or subscriptions.
If you subscribed inside the app through the Apple App Store or Google Play, your purchase is with Apple or Google, and cancellations and refunds follow their policies. We can’t issue refunds for those purchases.
- Apple:
- Google Play:
2. Cancelling your subscription
You can cancel at any time. EST Pro renews automatically at the end of each monthly or annual period until you cancel.
To cancel, open EST, go to Account → Manage Subscription, and follow the steps. You can also email us, and we’ll cancel it for you.
Deleting the app does not cancel your subscription. You must cancel through Account → Manage Subscription or contact us. If you bought through Apple or Google Play, use that store’s subscription settings.
Account deletion. Deleting your EST account does not automatically cancel a subscription billed by Apple or Google Play. Cancel it with the relevant store first. If you have a web subscription, contact us before deleting your account so we can cancel future renewals.
When you cancel, you keep EST Pro until the end of the period you’ve already paid for, and you won’t be charged again. Apart from the cases in sections 3, 5 and 6, we don’t refund the unused part of a period.
3. Your 14-day right to cancel
If you change your mind, you can cancel within 14 days of your first purchase and get a full refund. You don’t need to give a reason.
EST Pro starts as soon as you redeem your purchase in the app. UK law can let a seller keep part of the payment for a service you’ve already used, but we won’t: if you ask within 14 days, we’ll refund the full amount you paid.
To use this right, email us (section 8) or send any other clear statement that you want to cancel, within 14 days of the date of purchase.
4. Trials, renewal notices and price changes
Free trials and introductory offers. If we offer a free trial or introductory price, the checkout will state its length, eligibility rules, the price payable afterwards and when charging begins. Unless you cancel before the stated deadline, the subscription will automatically continue at the price and billing frequency shown at checkout.
Renewal information. Before you subscribe, we will show the subscription price, billing frequency and renewal terms. Where required, we will send a reminder before renewal using the contact details linked to your account.
Price changes. We will give reasonable advance notice of any increase to a renewal price. The notice will explain the new price, when it takes effect and how to cancel. We will obtain your agreement where the law requires it.
5. If you’ve paid twice
If you already have EST Pro through the App Store or Google Play and also buy it on our website, we’ll refund the web purchase in full, whenever you tell us.
We’ll also refund a second web purchase made on the same EST account while the first is still active.
To avoid paying twice, check Account in EST before buying. If you already see EST Pro there, you don’t need to buy it again. If you’d rather pay on the web, cancel your App Store or Google Play subscription first; it stays active until the end of the period you paid for.
6. Other refunds
Annual renewals. If your annual subscription renews and you didn’t mean to keep it, tell us within 14 days of the renewal date. We’ll cancel it and refund that renewal in full. Monthly renewals aren’t refunded, but you can cancel at any time, so you won’t be charged again.
If EST Pro doesn’t work. If you’ve paid but don’t have EST Pro, or a Pro feature doesn’t work as described, contact us. We’ll try to fix it first. If we can’t, we’ll give you a full or partial refund, depending on how long it hasn’t worked.
Charged in error. If you were charged when you shouldn’t have been, for example after cancelling, we’ll refund that charge in full.
Refunds go back to the card or payment method you paid with. Once your refund is processed, EST Pro ends straight away on your account.
Access after a refund. We will normally end EST Pro when a refund is processed. If the law requires a different remedy or continued access, your statutory rights will apply.
7. Discount codes
- Codes are for new EST Pro subscribers only, one code per person.
- Codes have no cash value and can’t be exchanged, transferred or combined with another code.
- Each code is valid until the expiry date shown when it was issued and for a limited number of uses.
- The discount applies to the first payment / every payment while the subscription continues — confirm per code.
- If you get a refund on a discounted purchase, we refund what you actually paid.
8. How to request a refund
Contact us through our Contact Us Form with:
- the email address you used at checkout
- the date of purchase
- the reason, if it’s not a 14-day cancellation (you don’t need one for that)
We’ll reply within 5 working days. Once we agree a refund, we’ll send it within 14 days. Depending on your bank, it can take another 5 to 10 working days to show on your statement.
If you paid but don’t have EST Pro: your purchase email has an “open in app” link. Sign in to EST first, then open the link. If it has expired, we’ll send a new one.
Card-provider disputes. You may contact your card provider about a payment. We encourage you to contact us first so we can try to resolve the issue quickly, but this does not restrict any right you have to dispute a charge.
Suspected misuse. We may ask for reasonable information to verify a purchase or investigate suspected fraud or repeated misuse of refund offers. This will not limit your statutory rights.
9. Your statutory rights and changes to this policy
This policy doesn’t affect your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If anything here conflicts with those rights, your rights win.
We may update this policy, for example when the law changes. The version on this page when you buy applies to that purchase. We’ll tell active subscribers by email about any change that affects them.
This policy is governed by the law of England and Wales.
Last updated: 19 October 2026